1. Exchange Eligibility

• The item must be unused, unwashed, and in original condition with all tags and packaging intact.
• The items with manufacturing defects ONLY shall be eligible for an exchange. Head to our Damaged or Incorrect items section for more details.
• Exchange requests must be made within 7 days of delivery.
• Items purchased during sales, promotions, or clearance events are final sale and not eligible for an exchange.
• The custom scarves we offer are one-of-a-kind pieces developed based on every particular order; therefore, they are not eligible for returns/exchanges.

2. How to Initiate an Exchange

To request an exchange:

• Email us at contact@neightivglobal.com with your order number, item(s) you wish to exchange, and the reason.
• Our team will confirm eligibility and provide return instructions.
• Once approved, ship the item(s) back to the address provided during shipping.
• Please do not return items without prior approval.
• Once we receive the returned item and inspect it, your replacement will be dispatched within 5–7 business days.
• If the replacement item is unavailable, store credit will be issued.

3. Return Shipping for Exchanges

• For domestic (India) returns, customers are responsible for return shipping unless the item is damaged or incorrect.
• For international returns, shipping, customs duties, and taxes are to be borne by the customer.
• We recommend using a trackable courier service as Neightiv is not liable for lost return shipments.

4. Important Notes

• Please note, in case a replacement is not available for the desired product, store credit will be issued within 7 business days. The validity of the store credit will be 12 months from the time of issue.
• Returns that do not meet our policy will not be accepted and will be returned to the customer at their expense.
• All communications with respect to custom scarves are all personal, either via email or WhatsApp.
• Neightiv reserves the right to refuse returns from customers with excessive return history or suspected abuse of our return policy.