Exchange Policy

At Neightiv, we want you to love what you wear. If something isn’t right, we’re here to help.

The item must be unused, unwashed, and in original condition with all tags and packaging intact.
The items with manufacturing defects ONLY shall be eligible for an exchange. Head to our Damaged or Incorrect items section for more details.
Exchange requests must be made within 7 days of delivery.
Items purchased during sales, promotions, or clearance events are final sale and not eligible for an exchange.
The custom scarves we offer are one-of-a-kind pieces developed based on every particular order; therefore, they are not eligible for returns/exchanges.

To request an exchange:

Email us at contact@neightivglobal.com with your order number, item(s) you wish to exchange, and the reason.
Our team will confirm eligibility and provide return instructions.
Once approved, ship the item(s) back to the address provided during shipping.
Please do not return items without prior approval.
Once we receive the returned item and inspect it, your replacement will be dispatched within 5–7 business days.
If the replacement item is unavailable, store credit will be issued.

For domestic (India) returns, customers are responsible for return shipping unless the item is damaged or incorrect.
For international returns, shipping, customs duties, and taxes are to be borne by the customer.
We recommend using a trackable courier service as Neightiv is not liable for lost return shipments.

Please note, in case a replacement is not available for the desired product, store credit will be issued within 7 business days. The validity of the store credit will be 12 months from the time of issue.
Returns that do not meet our policy will not be accepted and will be returned to the customer at their expense.
All communications with respect to custom scarves are all personal, either via email or WhatsApp.
Neightiv reserves the right to refuse returns from customers with excessive return history or suspected abuse of our return policy.